Refund policy

Last updated: 7 November 2026

Numbered pieces are final sale

Every hoodie, zip up hoodie and pair of shorts in a ChromeVeils drop is printed to order with its own number (for example 001/500). Because these pieces are personalised and made for you, they can't be returned or exchanged if you change your mind. This is allowed under the UK Consumer Contracts Regulations for goods made to the customer's specification or clearly personalised.

Everything else: 30 days

Items that are not numbered (such as T-shirts) can be returned within 30 days of delivery if they are unworn, unwashed and have their tags attached.

Email Schetha@chromeveils.com with your order number and the item you want to return.
We'll reply with the return address and instructions. Please don't send items back without contacting us first.
Return postage is paid by you unless the item is faulty or wrong.

Refunds

Once we receive and check your return, we refund the item price and the original standard delivery charge to your original payment method within 14 days. Your bank may take a few extra days to show it.

Faulty, damaged or wrong items

This applies to every item, numbered or not. If something arrives faulty, damaged or not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll replace it or refund you in full, including postage.